Return Policy

We offer a full refund on Items not in stock or available for immediate despatch from our international suppliers.

Returns, Cancelations, Refunds and Repairs

You may return an order of any standard item within 7 days of delivery as long as it is in the original packaging and has not been opened or used.

All returned orders within the 7 days will have a restocking and handling fee of 15% of the total price that will be deducted from the amount to be refunded.

Items returned after 7 days and up to 30 days in original packaging will be accepted upon consideration on a case by case review only.

Under no circumstance will we accept items for return after 30 days from delivery.

All imported items will have to be returned to the international supplier.
Nearly all our products are sourced from international vendors.

The return shipping fee to the international vendor will be deducted from your refund.  

Any opened boxes or items that appear to have been used will not be accepted for returns.

If your package arrives damaged you may refuse delivery at no cost to you. Please Contact us immediately if this happens.

Shipping costs are not refundable. Special request orders and specialized items will be refunded on a case per case review. 

As per the ECA act 2002 chapter VII section 43 paragraph 4 (b) we do Not refund the shipping fee, including the cost of importing and the cost of returning the item to our supplier.  

Refunds

We offer a full refund on Items not in stock or available for immediate despatch from our international suppliers. If an item arrives faulty out the box or has a manufacturer fault within 7 days of delivery we will arrange for a refund or exchange of the item. 

We do not offer refunds caused by delays or unforeseen circumstances or customs delays.

Refunds can take up to 4 weeks to process if the item has to be returned to origin.

We may not issue cash refunds on returned orders due to "buyers remorse" or "buyers mistake" or any other reason. We will offer store credit for these returns, less restocking fees up to 15% on most products

Any returned items must be in the original box and in unused condition.
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